What size is the device and enclosure?
The dimensions of StopStreamer PSV are
W 360mm × H 220mm × D 30mm
How easy is the unit to mount and remove the unit from the vehicle?
The StopStreamer is very portable and can easily be mounted and demounted to as necessary. There is a video that shows the mount here
.
What audio options are available?
There are 3 options:
1. StopStreamer Device only
2. Wireless Speaker(s)
3. Sync/pair with vehicle’s audio
How easy is it to transfer the unit from one vehicle to another?
Very easy! Unplug the USB cable, loosen the lock nut, lift the StopStreamer off the mount and fix to the mount in another vehicle.
How is it powered?
Using a USB to USB-C cable. The StopStreamer needs to be plugged into a USB power source.
What if there’s no mobile service in my area?
The StopStreamer comes with a sim that supports 4G and 5G service. The panel only needs mobile data to detect when it changes trip. If there is no mobile service the StopStreamer will continue announcing stops along the journey using GPS information.
What if there’s an emergency rail replacement with short notice?
One of the biggest benefits of the StopStreamer is that a journey can be created 5 minutes before it begins.
How much support do I get?
Included in your StopStreamer pack is 2 years of free customer service support.
Please note our company is well established having been in and around the transport industry since 1996. We are not in business to profit from grant funding.
Can StopStreamer be mounted on a window?
We prefer traditional mechanical mounts but if this is your only option, it can be done.
Must my vehicle’s screens have an HDMI port for StopStreamer HUB to work?
Not necessarily. An adaptor can be used to connect the StopStreamer HUB’s HDMI cable to, for example, an VGA port
What’s the difference between StopStreamer PSV and StopStreamer HUB hardware?
StopStreamer PSV is a fully integrated unit with a passenger facing screen which is mounted in a visible position in your vehicle.
StopStreamer HUB is a rugged tablet that drives existing monitors via an HDMI cable. It sits in a dashboard locker (or any other convenient location where it can connect to the screens). It has a screen but this is not intended to be passenger facing.
Both are “transferable” and therefore eligible for the DfT grant (Rail Replacement Coach market
only)
Am I correct in thinking that the StopStreamer knows what route the bus is on and is fully
automatic requiring no input from the drivers?
For scheduled bus services in England and Wales yes. For Scotland we can do it but it takes discussion to get to the best solution.
Can you provide more information on hearing loops?
We provide hearing loop solutions that connect to the StopStreamer wirelessly.
The main choice is whether you use a portable loop or have the loop installed into your vehicle.
The choice depends on how often you will use the vehicle for PSVAIR, whether you have access to trusted fitters to make a permanent installation of the loop etc.
Our preferred loop is compact and wall mounted. A 12V supply is needed to power its amplifier but this could come from a powerbank or battery.
All of our hearing loops can be used in a transferable way so are eligible for DfT funding.
Is there a back office to edit settings, diversions etc?
Yes, we will provide you with access to the web portal. This is where you can see the status of your devices, set up rail replacement trips, set diversions etc
Does the StopStreamer incorporate a portable hearing induction loop?
Compatible hearing induction loops & appropriate signage can be supplied with the StopStreamer.
How does the system recognize that the bus door has been opened so that it knows when to
announce the route and destination?
StopStreamer does not know that the door is open. But it does know when the vehicle arrives at a stop and becomes stationary so it can make an informed assumption about which announcements
to make and when.
Where should the StopStreamer be mounted?
To ensure PSVAIR compliance, the StopStreamer must be positioned so it is visible to at least 51% of passengers on each deck and to anyone in a priority seat or wheelchair space. (It is accepted that standing passengers may obscure the view).
To achieve the required coverage, including for rear facing seats, extra displays and speakers can be added.
Does the StopStreamer comply with the 2023 PSVAIR regulations?
The StopStreamer has been designed specifically to comply with the 2023 regulations.
- It incorporates all the specified AV information including name/ number of service, final stopping point, upcoming stops & any diversions.
- It incorporates all the specified AV information including name/ number of service, final stopping point, upcoming stops & any diversions.
- It meets the specified visual information standards, including minimum text height of 22mm, clear text in upper and lower case with a high background contrast.
- Announcements are clear and audible to all passengers regardless of where they are seated.
The StopStreamer is compatible with Hearing Loops (T-Switch) to broadcast the announcements directly to hearing aids- when the person is seated in a priority seat or wheelchair space.